Refund policy

Return Policy – Saulet Couture

At Saulet Couture, we take pride in offering thoughtfully curated pieces designed to make you feel confident, polished, and effortlessly stylish. If something isn’t quite right, we’re here to help.

Returns & Store Credit

We accept returns within 7 days of delivery on unworn items with tags attached.

To be eligible, items must be:

• Unworn, unwashed, and unused
• Free of perfume, deodorant, or any odors
• Free of makeup, stains, or damage
• In original packaging with all tags attached

All approved returns are issued as store credit only. We do not offer refunds to the original payment method. Store credit never expires.

How to Start a Return

Log in to your account and select the order you'd like to return, then follow the prompts to request a return. You'll hear from us once it's reviewed.

Once approved, you have 7 days to ship the items back. Returns sent after that window may not be accepted.

Return shipping is arranged and paid by the customer. If your item arrived damaged or we sent the wrong piece, we'll cover return shipping — just reach out.

Returns must be sent to:
Saulet Couture Returns
1801 Manhattan Blvd
STE J #257
Harvey, LA 70058

Please note:

• Items sent back without prior approval will not be accepted
• We recommend a trackable shipping method — we're not responsible for lost or damaged returns
• Original shipping fees are non-refundable

Processing

Once your return is received, please allow 5–7 business days for inspection and processing. You'll be notified once your store credit has been issued.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 3 days of delivery at info@sauletcouture.com with clear photos.

If approved, we will gladly offer a replacement or store credit.

Please note:

- Damage caused by wear, improper fit, or excessive force is not considered a defect

• All items are inspected prior to shipping

Non-Returnable Items

To maintain the highest quality and hygiene standards for all customers, the following items are final sale and cannot be returned:

- White items

- Sale items

- Bodysuits

- Accessories (including bags, jewelry, etc.)

- Gift cards

- Items featuring sequins, embellishments, or delicate detailing

Exchanges

Due to limited inventory, we do not offer direct exchanges.

To receive a different size or style, simply return your item for store credit and place a new order.

Sizing Responsibility

We encourage reviewing product descriptions and size details before purchasing.

We are not responsible for returns due to incorrect size selection, and items damaged due to improper fit (including stressed seams or zippers) are not eligible for return.

Shipping Fees

Original shipping fees are non-refundable.

Processing Time for Returns

Once your return is received, please allow 5–7 business days for inspection and processing.

You will be notified once your store credit has been issued.

Need Help?

We’re always here for you.

For any questions, feel free to contact us at info@sauletcouture.com.